Senior Reservation Executive

Job Overview:
- We are seeking a professional and service-oriented Senior Reservation Executive to manage reservations operations efficiently, ensure exceptional guest service standards, and maintain accurate booking records. The role requires strong coordination skills, attention to detail, and the ability to handle guest requests promptly and courteously.
- Work location: Not stated. Openings: Not stated. Salary: Negotiable.

Key Responsibilities:
- Adhere to company rules, regulations, and policies at all times.
- Promptly and courteously handle all reservation requests.
- Manage internal and external reservation-related telephone calls in accordance with procedures.
- Regularly update and maintain the reservations system.
- Handle and monitor arrival and departure transfer arrangements.
- Maintain up-to-date reservation correspondence and documentation.
- Process reservation amendments and cancellations accurately.
- Monitor arrangements for VIPs, CIPs, Travel Agents, Tour Operators, and FAM Groups.
- Provide updated reports and information to relevant departments.
- Monitor arrangements for guests with special requests (repeat guests, honeymooners, guests with disabilities, etc.).
- Ensure hygienic and organized conditions within the Reservations Department.
- Maintain the reservations filing and document system.
- Handle office property and equipment responsibly and follow preventive maintenance procedures.
- Attend training sessions, promotional events, staff activities, and departmental meetings as required.
- Provide miscellaneous clerical and guest service support when necessary.

Qualifications & Experience:
- Minimum Education: GCE A’ Level.
- Strong communication skills.
- Excellent problem-solving and time management abilities.
- Ability to work long hours when required.
- Team player with a positive and professional attitude.

Salary & Benefits:
- Salary: Negotiable.
- Competitive benefits and opportunities for career growth.
- Food & Accommodations.
- Medical coverage.

How to Apply:
- Interested applicants may send their complete CV with ID/Passport copy, supporting documents and recent passport size photo to: careers@villa.com.mv. Deadline: Not stated.