Officer, Documentation

Key Responsibilities:
- Prepare, draft, and review insurance policies and endorsement documents.
- Assist in maintaining client databases by consistently updating accurate records across internal software systems.
- Process policy renewals and cancellations on time to help maintain high standards of client service.
- Handle incoming customer phone calls with a friendly attitude, assisting with basic requests and transferring complex inquiries to the right team members.
- Build and maintain positive working relationships with brokers, agents, and sales colleagues to ensure clear communication and seamless operations.
- Complete assigned daily tasks promptly while keeping speed, accuracy, and quality top of mind.
- Support department colleagues and assist management with general administrative tasks and special projects as requested.

Qualifications & Experience:
- Diploma in Business Management or GCE A' Level 2 passes or GCE O’ Level 5 passes.
- Previous work experience will be an added advantage.
- Computer skills with knowledge of MS Office Applications.
- Excellent verbal and written communication skills in Dhivehi and English.
- Excellent inter-personal skills and ability to work in a team environment.
- Able to work independently and adhere to tight reporting deadlines.
- Pleasant personality.

Salary & Benefits:
- Salary: Attractive salary based on qualification and experience.
- Flexible Leave Arrangements.
- Health & Life Insurance Coverage.
- Annual Bonus.
- Third Party Credit Facilities.
- Staff Loan Scheme.
- Training & Development Opportunities.

How to Apply:
- Forward your completed application form, national identity card copy, resume, and academic credentials via email to hr@dhivehiinsurance.com. Deadline: 24 September 2026 — 12:00 hrs.