Officer, Customer Service

Job Overview:
- The company is seeking a Customer Service Officer to serve as the first point of contact for visitors and manage communications. The work location is not stated, and the salary is attractive based on qualification and experience.

Key Responsibilities:
- Greet, welcome, and direct visitors at the reception area.
- Manage inbound and outbound communications (phone calls, mail, deliveries).
- Handle and escalate customer concerns and disputes to the supervisor.
- Manage essential documentation and policy administration.
- Perform detailed administrative work concerning collateral securities and bond agreements.
- Ensure accurate daily data entry of received policies.
- Perform clerical duties like filing, photocopying, and scheduling meetings.
- Provide support for additional tasks as assigned by the supervisor and management.

Qualifications & Experience:
- Diploma in Business Management or GCE A' Level 2 passes or GCE O’ Level 5 passes.
- Previous work experience is an added advantage.
- Computer skills with knowledge of MS Office Applications.
- Excellent verbal and written communication skills in Dhivehi and English.
- Excellent inter-personal skills and ability to work in a team environment.
- Pleasant personality.

Salary & Benefits:
- Attractive salary based on qualification and experience.
- Flexible Leave Arrangements.
- Health & Life Insurance Coverage.
- Annual Bonus.
- Third Party Credit Facilities.
- Staff Loan Scheme.
- Training & Development Opportunities.

How to Apply:
- Forward your completed application form, national identity card copy, resume, and academic credentials via email to hr@dhivehiinsurance.com. Deadline: 29 October 2026 — 12:00 hrs.