SENIOR MARKETING/SALES & FO ASSOCIATE

Job Overview:
-We are looking for a professional, energetic, and customer-focused Senior Marketing/Sales & Front Office Associate to join our pre-opening team.
The ideal candidate will have strong experience in Front Office Operations, Guest Relations, Reservations, Sales, Digital Marketing, and Business Development, with the ability to support both daily hotel operations and revenue-generating marketing activities

Key Responsibilities:
Front Office Operations
-Manage daily front office operations and ensure smooth guest arrivals and departures.
-Handle check-in, check-out, reservations, room assignments, billing, and guest requests.
-Maintain excellent guest relations and ensure high standards of service.
-Handle guest complaints professionally and provide effective solutions.
-Coordinate closely with Housekeeping, F&B, Maintenance, and other departments.
-Maintain accurate records, reports, and guest information.
-Assist in supervising and guiding Front Office team members.
-Ensure all Front Office SOPs and hotel standards are consistently followed.

Marketing & Sales
-Promote hotel rooms, packages, facilities, and services to potential clients and partners.
-Develop and maintain relationships with travel agents, tour operators, corporate clients, and other business partners.
-Support direct sales and reservation conversion activities.
-Assist with digital marketing campaigns, social media promotions, and online presence.
-Respond to sales inquiries and prepare quotations and proposals when required.
-Conduct market research and competitor analysis.
-Identify new business opportunities and potential market segments.
-Support promotional campaigns, special offers, and seasonal packages.
-Follow up with prospective clients and maintain an updated sales database.
-Assist the management team in achieving occupancy, ADR, revenue, and sales targets.

Qualifications & Experience:
-Minimum 2–3 years of relevant experience in Front Office, Reservations, Sales & Marketing, preferably within a hotel or resort.
-Previous experience in a Senior Front Office / Sales & Marketing role will be an advantage.
-Excellent communication and interpersonal skills.
-Strong customer service and guest-handling abilities.
-Good knowledge of hotel reservations and Front Office procedures.
-Knowledge of Opera PMS or other hotel management systems is an advantage.
-Good knowledge of Microsoft Office applications.
-Basic knowledge of social media and digital marketing platforms.
-Strong sales, negotiation, and networking skills.
-Ability to work independently as well as part of a team.
-Professional appearance, positive attitude, and strong work ethic.
-Fluency in English is essential. Additional languages will be an advantage

How to Apply:
-Send your resumes with Certificates to info@sevidlam.com by 15th October 2026