Senior Customer Relations Officer

Customer Relations Officer is responsible for handling customer inquiries, building strong customer relationships, and supporting the sales process from initial inquiry to after sale procedures. The role focuses on achieving targets while providing an exceptional customer experience, maintaining regular follow-ups, and ensuring customers receive accurate information about products, financing options, and promotions.

Main Responsibilities:
🔹Lead and coordinate the assigned shift.
🔹Monitor staff attendance, performance, and daily activities.
🔹Assign and manage duties to ensure smooth shift operations.
🔹Guide, support, and motivate team members.
🔹Handle shift-level issues and report/escalate to the Supervisor.
🔹Respond to customer inquiries across all channels.
🔹Build and maintain strong customer relationships.
🔹Understand customer needs and recommend suitable vehicles and financing.
🔹Follow up with customers to convert inquiries into sales.
🔹Coordinate with Sales and Operations for smooth customer service.
🔹Maintain accurate customer records and follow-up updates.
🔹Address customer concerns promptly and professionally.
🔹Inform customers about promotions and after-sales services.
🔹Prepare daily customer engagement and follow-up reports.

Skills & Competencies
🔹Excellent verbal and written communication skills.
🔹Strong customer service and relationship-building abilities.
🔹Confident and professional telephone etiquette.
🔹Good problem-solving and conflict-resolution skills.
🔹Strong organizational and time management skills.
🔹Ability to work under pressure while maintaining a positive attitude.
🔹Basic computer skills and proficiency in Microsoft Office and Google sheets

Qualifications & Experience
🔹Minimum A-level 3 passes or O-Level 5 passes or equivalent qualification.
🔹Previous experience in customer service, customer relations, sales support, or the automotive industry is an advantage
🔹Previous leadership role is an added advantage

What We Offer:
🔹Salary Range: MVR 8,500 – 15,000
🔹Additional Performance based incentives
🔹Growth-oriented work environment
🔹Career development and training opportunities

📩 How to Apply
Submit below documents to hr@litusgroup.mv with the mail subject as "Senior Customer Relations Officer"

1. CV
2. Educational Certificates
3. Passport Size Photo
4. Reference Letters from Past Employers
5. Police Report
6. ID Copy

🗓️ Deadline: 12th September 2026