SALES & MARKETING OFFICER

We are looking for a proactive, energetic and target-oriented Sales & Marketing Officer to support our sales growth, introduce new products to the market, develop new customer relationships and strengthen existing client relationships.

The successful candidate will be responsible for identifying potential customers, promoting company products, generating sales leads, handling customer inquiries and implementing effective sales and marketing activities.

Key Responsibilities
New Customer Acquisition
Identify and approach potential new customers, businesses, retailers, wholesalers and other sales prospects.
Make regular telephone calls to introduce company products and services and generate new business opportunities.
Arrange meetings and follow up with prospective clients to convert leads into customers.
Build and maintain strong relationships with new and existing customers.

Product Promotion & Marketing
Introduce newly imported and existing products to potential customers.
Prepare and share product information, price lists, catalogues and promotional materials.
Visit customers to present products, explain product features and encourage purchases.
Identify market opportunities and recommend suitable products for different customer groups.
Email & Digital Marketing
Prepare and send marketing emails, product announcements, offers and promotional campaigns.
Maintain and update customer email and contact lists.
Support social media marketing and online product promotions.
Follow up with customers who respond to marketing campaigns.
Customer Service & Inquiry Handling
Respond promptly and professionally to customer inquiries received through phone calls, emails, WhatsApp and other communication channels.
Provide accurate information about products, prices, availability and promotions.
Forward quotations and coordinate with relevant departments regarding customer orders.
Follow up on customer requests, complaints and feedback to ensure customer satisfaction.
Sales Development & Follow-Up
Follow up on quotations, pending orders and potential sales opportunities.
Maintain regular communication with existing customers to encourage repeat business.
Identify opportunities to increase sales and introduce additional products to existing clients.
Work towards achieving assigned sales targets and business development goals.
Market Research & Reporting
Monitor competitor activities, market prices, customer preferences and market trends.
Identify potential new markets and business opportunities.
Maintain updated records of customer contacts, sales leads and follow-up activities.
Prepare daily, weekly and monthly sales and marketing reports for management.
Coordination & Other Duties
Coordinate with the purchasing, warehouse, logistics and sales teams to confirm product availability and delivery arrangements.
Assist in preparing quotations, proposals, presentations and marketing materials.
Participate in sales meetings, promotional activities and product launches.
Perform other sales, marketing and customer relationship duties assigned by management.

Requirements & Qualifications
Diploma or degree in Sales, Marketing, Business Administration or a related field is preferred.
Previous experience in sales, marketing, telemarketing or customer service will be an advantage.
Excellent communication, negotiation and interpersonal skills.
Confident in making telephone calls and approaching new customers.
Good written and spoken English; Dhivehi and other languages will be an advantage.
Good knowledge of Microsoft Word, Excel, email and digital communication platforms.
Ability to prepare professional emails, quotations and marketing materials.
Strong customer service and problem-solving skills.
Self-motivated, organized, target-oriented and able to work independently.
Willingness to conduct customer visits and market research when required.