Retail Support Assistant

Join Zettamart Select as a Retail Support Assistant and Be Part of Our Exceptional Team!

We’re looking for a responsible, energetic, and customer-focused individual to join our team. As a Retail Support Assistant, you will play an important role in supporting our daily retail operations, assisting customers, handling deliveries, processing transactions, and maintaining a clean and organized store environment.

Job Title: Retail Support Assistant
Contact Email: jobs@zettaent.com
Contact No.: 9718899
Location: Zettamart Select, Lonuziyaarai Magu, K. Malé

Job Entry Criteria:
• Previous experience in retail, delivery, cashiering, or customer service will be an advantage.
• A valid motorcycle license
• Good communication and customer service skills.
• Basic cash handling and payment processing skills.
• Ability to handle deliveries and verify orders accurately.
• Physically fit and able to perform duties involving movement and handling of store items.
• Ability to work shift duties.
• A responsible, trustworthy, and positive attitude.
• Ability to work well as part of a team.
• Must be available for immediate reporting.

Key Responsibilities

• Delivery Duties:
* Deliver store items to customers in a timely and professional manner.
* Verify order accuracy before dispatch and upon delivery.
* Handle payment collection through cash or mPOS when required.
* Obtain customer confirmation upon delivery.
* Maintain courteous and professional communication with customers during deliveries.

• Customer Service:
* Greet and assist customers in a friendly and professional manner.
* Respond to customer inquiries and assist with their needs.
* Address customer concerns and resolve issues promptly.
* Help ensure a positive shopping experience for all customers.

• Cashiering Duties:
* Operate the cash register and process transactions accurately.
* Handle cash, card, mPOS, and other approved payment methods.
* Issue receipts and ensure proper billing.
* Balance the cash drawer at the beginning and end of each shift.
* Report any cash or transaction discrepancies immediately.

• Store Support:
* Assist with maintaining cleanliness and organization within the store.
* Support retail operations and other store duties as required.
* Handle store items safely and responsibly.
* Assist the retail team during busy periods and as directed by the Shift IC or Sales Coordinator.

• Compliance:
* Follow company policies and procedures related to cash handling, customer service, and store operations.
* Adhere to health and safety regulations at all times.
* Maintain professional conduct and protect company and customer property.

Salary & Compensation
• Competitive Salary & Benefits
• Comprehensive Health Insurance Plan
• Store Discount from All Outlets
• Opportunities for Professional Development & Learning