RETAIL SALES EXECUTIVE (MALDIVIAN)

Job Overview:
- OEVAALI ART SHOP, located in the Maldives, is hiring a Retail Sales Executive (Maldivian).

Key Responsibilities:
Customer Service & Sales
- Greet and engage customers upon entry, understand their needs, and guide them through relevant products using storytelling, strong product knowledge, and personalised recommendations
- Own the end-to-end customer journey from entry to exit at Oevaali Art Shop Retail, ensuring a seamless and high-quality in-store experience through attentive service, product guidance, and personalised engagement
- Drive sales through effective upselling and cross-selling while maintaining a strong focus on customer satisfaction and service excellence
- Assist with product recommendations and curated selections for personal gifting, high-end clientele, and corporate gifting requirements by providing tailored solutions based on customer needs, occasions, and budget
- Proactively reach out to regular customers and clients when relevant artworks or products become available, while building and maintaining strong relationships to encourage repeat visits, customer retention, and long-term loyalty
- Promote and encourage loyalty program sign-ups by clearly communicating its benefits, while ensuring accurate issuance and redemption of loyalty points in accordance with company procedures
eCommerce
- Prepare and process daily online orders, ensuring accurate verification of products and customer details prior to dispatch and fulfillment of order upon delivery
- Coordinate with courier services to ensure timely pickup, delivery, and of fulfilment of orders
- Ensure all online orders are accurately synced and processed across the eCommerce platform and relevant merchant portals
- Process international orders and coordinate effectively with courier partners such as FedEx to ensure smooth international deliveries
- Monitor and respond to customer inquiries across social media platforms, help desk emails, and customer emails in a timely and professional manner
- Coordinate with the Singapore team when required to ensure smooth communication, order handling, and customer satisfaction

Inventory & Retail Operations
- Maintain proper inventory management and product availability
- Prepare daily restock lists and coordinate with the inventory department
- Collaborate with the team during monthly stock counts
- Ensure operational and packaging supplies are adequately maintained
- Accurately complete and maintain Retail Sheets to support coordination between retail, inventory, and other departments
- Assist with backend operational tasks including packing and quality checks
- Ensure all tasks related to events, promotions, and product launches are completed efficiently
- Ensure proper team coordination for daily, weekly, and monthly operational tasks
- Ensure all opening and closing operational procedures are completed efficiently, including store setup, organization, end-of-day closing tasks, and daily settlement procedures
Visual Merchandising & Store Upkeep
- Carry out daily cleaning and upkeep to maintain a presentable store environment at all times
- Maintain daily display standards and conduct display resets
- Ensure the store remains organized, clean, and visually appealing
- Support overall customer experience standards within the retail environment

Qualifications & Experience:
- Bachelor's Degree in any field
- Excellent written English and conversational English
- A passion for the products and lifestyle offered by the boutique
- Reliable and punctual with a commitment to fulfilling duties
- Exceptional attention to detail to maintain the store's standards

How to Apply:
- Email your resume and educational certificates to hr@oevaaliartshop.com mentioning the Position as the Subject.
Deadline: 12TH NOVEMBER 2026.