Reservations Specialist

Job Overview:
- We are looking for a Reservations Specialist to join our team.

Key Responsibilities:
-Handle reservation inquiries via email, WhatsApp, phone and other channels.
- Prepare and send quotations for hotels, resorts, tours, transfers, excursions and travel packages.
Process and confirm bookings accurately.
- Coordinate with hotels, resorts, airlines, transfer companies, DMCs and other suppliers.
Manage booking amendments, cancellations, special requests and refunds.
- Follow up on booking confirmations, payments and outstanding balances.
Maintain accurate reservation records and booking documentation.
- Coordinate with the operations team to ensure confirmed services are delivered smoothly.
- Communicate with international travel agents and tour operators.
Monitor availability, rates, promotions and supplier terms.
- Assist the sales team with converting inquiries into confirmed bookings.
- Recommend upgrades, excursions and additional services where appropriate.
- Prepare daily/weekly reservation and sales reports.
- Handle customer issues and resolve reservation-related problems promptly.
- Ensure all bookings follow Eku Travels' policies, payment terms and cancellation conditions.

How to Apply:
- How to apply: Send an email to hello@ekutravels.com. Deadline: Not stated.