Guest Service Agent / Guest Relations Officer

Smiles Oral Wellness (Male')

Smiles Orall Wellness is looking for a warm, professional, and highly organized Guest Service Agent to join our front office team.

As one of the longest-serving dental care providers in the Maldives, operating since 2003, Smiles Dental Care is now strengthening its patient experience with a more hospitality-focused and premium customer service approach.

This is more than a traditional receptionist role. The Guest Service Agent will be one of the first points of contact for our patients and will help create a calm, welcoming, organized, and professional experience from the first call or message to the final checkout.

About the Role:
- The Guest Service Agent will manage front office coordination, patient communication, billing support, documentation, and daily patient flow.
- We are looking for someone who is well-spoken, pleasant, calm under pressure, detail-oriented, and passionate about delivering excellent customer care.

Key Responsibilities:
- Welcoming and assisting patients in a warm, professional, and respectful manner
- Managing patient check-in, appointment flow, and checkout experience
- Supporting billing operations, payment coordination, and care documentation
- Maintaining accurate patient records and appointment information
- Handling patient concerns or complaints calmly and professionally
- Supporting a smooth, organized, and premium front office experience
- Working closely with the team to maintain high standards of patient care and service

The Candidate We Are Looking For:
- Fluency in both Dhivehi and English
- A strong hospitality and customer care mindset with a pleasant, warm, and professional personality
- Strong communication and interpersonal skills
- Good teamwork and a positive attitude
- Confidence in face-to-face patient interactions
- Good computer skills and the ability to use billing, scheduling, or clinic management systems
- Ability to multitask in a busy clinic environment
- Professional grooming, personal presentation, and communication style
- Available for shift duty

Minimum Requirements

Candidates must meet the following requirements:
- Age 25+ and above
- 2+ years of work experience in the hospitality industry, preferably in the Maldives
- Butler training completed (Added advantage)
- Proven track record in a customer facing role

What We Offer
- Salary between MVR 12,000 and MVR 15,000, based on qualifications and experience (Negotiable)
- Overtime payment for extra hours worked
- 30 days paid annual leave
- Professional development training
- Bonuses tied to KPI achievement

Interested candidates may send their CV to:
hr@smiles.mv

Applications must send the application via email titled "Application for the Guest Service Agent” in the subject line.