GUEST RELATIONS OFFICER – MANDARIN SPEAKING

Job Overview:
- Silver Sands is seeking a vibrant, people-oriented individual to join their team as a Guest Relations Officer at various luxury resorts across the Maldives. The role involves enhancing guest experiences through effective communication and engagement. Salary: Competitive salary package.

Key Responsibilities:
- Effectively communicating information to guests about dive and watersports facilities and services
- Organizing and participating in guest activities and excursions
- Addressing and fulfilling special guest requests
- Managing and resolving guest issues or complaints
- Proactively gathering guest feedback and anticipating their needs
- Supporting the Director of Dive Operations / Base Leader in planning and coordinating excursions and boat operations
- Offering sales assistance for dive and watersports equipment

Qualifications & Experience:
- Previous experience in a similar role within a resort or other customer service-oriented position
- Proficient in written and spoken English and Mandarin
- Graduates of hotel schools and/or experience in a similar role
- Energetic and personable, with a focus on building strong customer relationships
- Computer literate
- Experience working in a multicultural team environment
- Flexible with working hours, proactive, patient, punctual, and dedicated to delivering excellent service
- Outgoing and friendly personality
- Strong passion for creating memorable guest experiences by exceeding their expectations

Salary & Benefits:
- Salary: Competitive salary package.
- Flight allowance upon completion of 12 months
- Accommodation, full board, visas, and related expenses covered
- Excellent working conditions
- A chance to work in a stunning island environment

How to Apply:
- Interested candidates please send your CV to jobs@silversands.com.mv. Deadline: 07th September 2026.