Front Office Assistant

Job Overview:
- Luau Beach Inn, located in Maldives - Vaavu Fulidhoo, is hiring a Front Office Assistant for a full-time position. The candidate will be responsible for welcoming guests and managing their stay from check-in to check-out. Salary: Competitive, based on experience.

Key Responsibilities:
- Welcome guests, handle check-in and check-out, and provide briefings on the island and property.
- Answer enquiries via email, WhatsApp, phone, and booking platforms professionally.
- Manage reservations, room allocations, and updates in the booking system.
- Prepare guest bills, process payments, and maintain accurate front desk records.
- Book and coordinate excursions, dive trips, and speedboat transfers.
- Handle guest requests and complaints, ensuring they are resolved promptly.
- Coordinate with housekeeping, kitchen, and maintenance for timely service.
- Encourage guests to leave reviews and assist in replying to online reviews.

Qualifications & Experience:
- Male candidates only.
- Minimum 1 year of front office or guest relations experience in a hotel, resort, or guesthouse.
- Fluent written and spoken English; another language (Italian, German, Russian, or Chinese) is a strong plus.
- Confident with computers, email, and messaging apps; experience with PMS, channel manager, or booking engine preferred.
- Friendly, patient, and professional manner with guests of diverse backgrounds.
- Organized and accurate with bookings, payments, and records.
- Willing to live and work on a local island and work shifts, weekends, and public holidays.

Salary & Benefits:
- Salary: Competitive, based on experience.
- Benefits:
- Accommodation and meals provided.
- Service charge share.
- Annual leave as per Maldives employment law.
- A small, friendly team in one of the Maldives' best diving locations.

How to Apply:
- Send your CV, a recent photo, and a short cover note to abulhi@dialtrade.com with the subject line "Front Office Assistant". You can also message us on WhatsApp at +960 7771134. Only shortlisted candidates will be contacted.