Floor Supervisor (Clinic Reception & Patient Care Coordinator)

Job Description
Company: Faruvaa Clinic, MaldivesFaruvaa Clinic, Maldives is seeking a responsible and experienced Floor Manager to oversee clinic reception operations, coordinate doctors’ schedules, and ensure smooth patient care services. The ideal candidate should have strong customer service skills, excellent coordination ability, and experience handling front-office operations in a healthcare environment.

Mandatory Requirements:
-Minimum Diploma / Advanced Certificate in Business Administration, Healthcare Administration, or related field
-Minimum 2 years of experience in clinic reception, hospital front office, patient coordination, or healthcare administration
-Experience handling patient registration, appointments, and reception duties
-Ability to manage daily doctors’ schedules and coordinate consultation appointments
-Strong communication skills in English and Dhivehi (preferred)Good telephone etiquette and patient service skills
-Ability to manage patient flow and ensure smooth clinic operations
-Good knowledge of MS Office applications
-Ability to handle confidential patient information professionallyStrong organizational skills and ability to multitaskAbility to work independently with minimal supervision

Preferred Criteria:
-Previous experience working in a medical center, clinic, or hospital reception.
-Experience coordinating multiple doctors’ appointments and outpatient services
-Experience handling patient complaints and customer service issues
-Knowledge of clinic management systems or appointment software
-Experience supervising reception or front-office staff.

Key Responsibilities:
-Manage daily clinic reception and front-desk activities
-Coordinate doctors’ schedules, appointments, and consultation timings
-Ensure patients receive timely assistance and proper guidance
-Monitor patient waiting times and improve patient experience
-Coordinate communication between doctors, nurses, and reception staff
-Handle patient inquiries, feedback, and service concerns professionally
-Ensure proper registration, appointment booking, and patient records management
-Support smooth workflow between reception and clinical departments
-Maintain high standards of customer service and patient care.