Customer Support Specialist

Responsibilities

• Provide customer support across digital and non-digital channels (chat,
email, social media, phone, and in-person).
• Respond to customer inquiries and resolve product or service-related
issues efficiently.
• Troubleshoot technical problems related to Dhiraagu services and provide
effective solutions.
• Maintain accurate records of customer interactions and service requests.
• Collaborate with internal teams to escalate and resolve complex customer
concerns while ensuring high customer satisfaction.

Required Skills

• Strong verbal and written communication skills
• Customer service and problem-solving abilities
• Ability to troubleshoot and resolve customer issues
• Proficiency in digital communication tools and CRM systems

Optional Skills

• Basic knowledge of telecommunications products and service
• Social media and online customer support experience
• Previous experience in customer service or technical support