Customer Services Representative

Responsibilities

• Make outbound calls (survey, retention, and marketing) as per given guidelines
• Log customer interaction data for reporting purpose
• Provisioning of services where required by campaign
• Seize opportunities to upsell products when they arise
• Treat customer information confidential
• Work as a team player and foster team spirit among work colleagues

Required Skills

• Fluent in spoken & written Dhivehi
• Fluent in spoken & written English
• Adequate knowledge of Dhiraagu products, services, policies, and guidelines
• Computer literate
• Ability to present information verbally and in writing
• Ability to refer to relevant resources, collect information, and present solutions

Skills

• Adequate knowledge of customer service principles and practices
• Adequate knowledge of complaint management practices
• In-depth knowledge of handling irate customers
• Problem Solving Skills
• Ability to stay calm and manage difficult/demanding customers