Customer Service Representative

Responsibilities:
• Provide accurate information on products and services with a focus on
upselling.
• Maintain strong product knowledge of all services, offers, and promotions.
• Proactively engage customers to reduce waiting time and ensure proper
guidance.
• Handle inquiries and resolve complaints efficiently with prompt,
professional solutions.
• Process service applications and track orders to ensure smooth and timely
service delivery.

Required Skills:
• Communication and interpersonal skills
• Customer-focused attitude
• Problem-solving
• Conflict-resolution skills

Optional Skills:
•Previous customer service experience
• Experience handling customer escalations and complaints