Customer Service Coordinator

WE ARE HIRING!
Customer Service Coordinator
Department: Service Department
Location: Malé, Maldives

We are looking for a proactive, organized, and customer-focused Customer Service Coordinator
to join our Service Department.
The successful candidate will be responsible for coordinating daily service operations, handling
customer enquiries, managing repair requests, and ensuring smooth communication between
customers, service technicians, and other relevant departments to deliver excellent customer
service.

Key Responsibilities
• Receive and attend to customer enquiries regarding product repairs, servicing, and
technical issues.
• Register service requests and ensure accurate recording of customer and product
details.
• Coordinate with service technicians to schedule, monitor, and follow up on repair jobs.
• Keep customers informed about repair progress, estimated completion times, and
collection arrangements.
• Prepare service quotations and obtain necessary customer approvals before proceeding
with repairs.
• Coordinate warranty claims and service-related matters with suppliers and relevant
departments.
• Follow up on pending repairs, delayed jobs, and outstanding customer requests to
ensure timely resolution.
• Handle customer complaints and coordinate with the relevant teams to resolve issues
professionally.
• Ensure proper documentation and maintenance of service records, job sheets, and
reports.
• Coordinate the collection and delivery of products where required.
• Monitor completed repairs and ensure customers are notified when products are ready
for collection.
• Ensure compliance with company policies and service procedures.

Requirements
• Diploma in Business Administration, Information Technology, or any other related field.
• Previous experience in customer service, service coordination, or administrative roles is
preferred.
• Strong communication and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Good organizational skills with the ability to manage multiple tasks and follow up on
pending matters.
• Ability to communicate effectively with customers and technical staff.
• Basic knowledge of computers, IT products, and electronic devices is an advantage.
• Basic computer skills and knowledge of MS Office.
• Ability to handle customer complaints professionally and maintain a positive attitude.
• Good attention to detail and accuracy in documentation.
• Ability to work independently as well as part of a team.
• Willingness to work flexible hours, including weekends and public holidays when
required.

What We Offer
• Positive work environment.
• Supportive Management.
• On-the-job training.
• Medical insurance upon successful completion of probation.
• Salary Package: MVR 12,000.00 – MVR 14,000.00 per month, depending on
qualifications, knowledge, and experience.

Candidate Profile
The ideal candidate should be organized, reliable, presentable, and customer-oriented, with
good communication and coordination skills. The candidate should be able to manage service
requests efficiently, follow up on pending repairs, and ensure a positive customer experience
throughout the service process. Candidates who are willing to learn and develop their
knowledge of IT products and technical services are encouraged to apply.

How to Apply
Interested candidates, please email your applications along with the following documents to admin@personalcomputers.mv before 14th November 2026.

National Identity Card / Passport
Updated CV
Relevant educational certificates
Reference letter / Experience letter
Police Report

We thank all interested applicants for their applications. However, only shortlisted candidates will be contacted.