Customer Service Assistant

Job Title: Customer Service Assistant – Bakery Showroom (Male' & Hulhumale')

Vacancy: 08 Position

Key Responsibilities:

1. Welcome and assist customers, ensuring excellent customer service at all times.
2. Handle customer orders, sales, cashiering and POS system transactions accurately.
3. Assist with daily showroom opening and closing activities, including sales reports and inventory checks.
4. Prepare bakery items and assist with food preparation, including cutting vegetables, arranging products and other kitchen-related tasks.
5. Maintain cleanliness and hygiene in the showroom, preparation area, kitchen, display shelves, tables, utensils and surrounding areas.
6. Arrange and display bakery products with correct labels, prices and expiry dates.
7. Ensure promotional materials and product displays are properly maintained.
8. Handle customer enquiries, feedback and complaints professionally.
9. Assist with bakery product distribution, stock arrangement and inventory monitoring.
10. Follow company grooming standards, food safety, health and safety policies.
11. Support other team members and perform additional duties as assigned by the Showroom Manager.
12. Maintain punctuality, attendance and a positive team spirit.

Requirements:

1. Previous experience in customer service, bakery or food handling is an advantage.
2. Basic knowledge of cashiering and POS systems is preferred.
3. Ability to handle food preparation, cleaning and general showroom duties.
4. Good communication and customer service skills.
5. Hardworking, responsible, flexible and able to work as part of a team.