Customer Relationship Executive

Role Overview
We are seeking a dedicated and proactive Client Onboarding Officer to join our B2B team at Favala.
The role involves onboarding new business clients, maintaining strong relationships with assigned
accounts, and keeping clients engaged to drive retention and repeat business.

Key Responsibilities
🔹Conduct onboarding calls with all new customers.
🔹Introduce Favala products, services, and processes.
🔹Understand customers' business requirements and expectations.
🔹Ensure all customer information is accurately collected, documented, and maintained.
🔹Build and maintain strong relationships with new and existing customers.
🔹Serve as the primary relationship contact for assigned customer accounts.
🔹Conduct regular follow-up calls and maintain consistent communication with customers.
🔹Ensure customers remain engaged with Favala and encourage repeat business from inactive
customers.
🔹Resolve customer concerns or coordinate with relevant departments to ensure timely
resolution.
🔹Record all customer meetings, calls, and follow-up activities.
🔹Update CRM and customer databases with accurate and timely information.
🔹Track onboarding progress and customer engagement.

Requirements
🔹Previous experience in client relationship management, customer service, or sales is an
advantage.
🔹Strong communication and presentation skills.
🔹Strong interpersonal and relationship-building ability.
🔹Negotiation and problem-solving skills.
🔹Professional telephone etiquette.
🔹Good organizational and time management skills.
🔹Proficiency in Google Workspace.
🔹Self-motivated, organized, and reliable.

What We Offer:
🔹Salary Range: MVR 8,000 – 10,000
🔹Growth-oriented work environment
🔹Attractive salary with performance-based incentives
🔹Career development and training opportunities

📩 How to Apply
Submit your CV and educational certificates with the subject line “Customer Relationship Executive” to hr@litusgroup.mv

🗓️ Deadline: 22nd August 2026