Customer Relations Assistant - Part time

KEY RESONSIBILITIES:
- Welcome and assist patients, visitors, and callers in a friendly and professional manner.
- Provide information, directions, and guidance regarding hospital services.
- Handle patient registrations, appointments, and related service requests accurately.
- Process payments, fees, and other transactions in accordance with hospital procedures.
- Maintain accurate patient information and ensure strict confidentiality.
- Handle customer concerns and difficult situations calmly and professionally.
- Coordinate effectively with clinical and non-clinical departments to ensure smooth patient services.
- Maintain up-to-date knowledge of hospital services, policies, and procedures, and participate in relevant training.

REQUIREMENTS:
- Good communication skills and interpersonal skills.
- Strong customer service skills with a friendly and professional approach.
- Ability to deal with difficult or dissatisfied customers calmly and respectfully.
- Ability to multitask and work effectively in a fast-paced environment.
- Basic computer skills.
- Ability to handle cash and financial transactions accurately and responsibly.
- Good teamwork, adaptability, and problem-solving skills.

SALARY & BENEFITS:
- Monthly remuneration: MVR 6,000
- Refreshment vouchers will be provided.
- The part-time contract will be for a period of 6 months.
- Working hours: 5 hours per day, 6 days per week, on a shift-duty basis.

Interested candidates must forward their:
CV, Certificates, NID

Contact:
330-0292/330-0307
jobs@adkhospital.com